Frequently Asked Questions

What is Patriots365 powered by Visa?

Patriots365 powered by Visa is a program for Patriots Season Ticket Members (STMs) and Waitlist Members (WLMs).

STMs earn credit toward their annual season ticket invoice by making qualifying purchases from participating merchants in the Visa Commerce Network.

WLMs earn credit toward an annual Patriots ProShop redemption by doing the same.

The program will be sunset on August 16, 2024.

How do I know how much credit I've earned?

Each time you make a purchase that earns credit, you will be notified via email (you may change the frequency of those notifications if you wish). Your total credit earned to date is available on the "My Account" page once you log in.

When will my credits from qualifying purchases post to my Patriots365 account?

Credits earned from qualifying purchases may take up to 5 to 7 days to post to your Patriots365 account.

Do credits expire?

Credits earned by STMs are applied for the upcoming season's ticket invoice. Credits earned by WLMs are issued once per year and do have an expiration date.

Do I need to do anything to make sure I get the credit taken off my season ticket invoice?

Nope! We'll take care of that for you. When you get your invoice, you will see the deduction. We will also notify you in advance via email of how much credit you can anticipate seeing on your invoice.

How do I get my ProShop credit if I'm on the Waitlist?

At the specified annual redemption time, you will be notified via email of your total credit earned and you will receive a ProShop gift coupon.

How do I reset my Patriots365 account password?

To reset your Patriots365 account password, simply visit www.patriots.com/ticketexchange, click "Sign In", and then click the “Forgot Password” link. Your Patriots Account Manager and Patriots365 account credentials are the same.

Where do I go if I have a question about my account?

Feel free to contact the Patriots Member Services team via phone at (508) 384-4288 or via email at tickets@patriots.com.

Is anyone else eligible for Patriots365?

No. The program is open to STMs and WLMs in good standing only.

How do I opt out of Patriots365 powered by Visa offers?

By un-enrolling your Visa card, you will be opted out of Visa offers. This can be done in the My Account section of the www.Patriots365.com website.